1.1. These general terms and conditions of Senchia, s. r. o., with its registered office at Karpatské námestie 10A, 831 06 Bratislava - mestská časť Rača, Slovak Republic, ID No.: 51 408 970, VAT ID: SK2120712946, Tax ID: 2120712946, registered in the Commercial Register of the Municipal Court Bratislava III, Section: Sro, Insert No. 126316/B (hereinafter referred to as the “Provider”) define the mutual rights and obligations of the Contracting Parties arising in connection with or on the basis of an online order of a natural person who has expressed interest in the Service provided by the Provider (hereinafter referred to as the “Customer”), through the Provider’s Website: https://vlastne.sk (hereinafter referred to as the “Contract”) (hereinafter referred to as the “Terms and Conditions”).

1.2. The Terms and Conditions are governed mainly by the relevant provisions of:

1.3. The Provider’s Website https://vlastne.sk is an online platform for generating custom-made digital versions of maps according to the Customer’s specification. The platform uses data from OpenStreetMap®, which is open data licensed under the Open Data Commons Open Database License (ODbL) by the OpenStreetMap Foundation (OSMF) and data from the MapLibre Organization, which covers open-source mapping libraries.

1.4. In accordance with the Contract, the Provider undertakes to provide Customers with the service duly and in a timely manner, which means generating a digital version of the map according to the Customer’s specification, which they indicated in the generator on the Website.

1.5 The place of delivery of the service output is the Customer’s e-mail address provided in the service order. The service output in the form of a generated map according to the Customer’s specification sent to the Customer’s e-mail address via a URL address where the service output is located, is available for 30 days from the conclusion of the Contract.

1.6. The Contracting Parties undertake to provide each other with all cooperation necessary for the proper and timely fulfillment of obligations under the Contract, including these Terms and Conditions.

1.7. By using the Service through the map generator and subsequently creating an order, the Customer declares that they have familiarized themselves with the Terms and Conditions in the version valid and effective at the time of sending the Order by the Customer to the Provider via the Website.

1.8. These Terms and Conditions are binding for the Contracting Parties upon confirmation of the Customer’s Order by the Provider in the form of a confirmation e-mail containing the Service output sent to the Customer’s e-mail address.

1.9. The Customer is aware that by ordering the Service, they do not acquire any rights to use registered trademarks, trade names, company logos, trademarks or patents of the Provider or other companies, unless otherwise agreed in a specific case by a separate contract. All photographs, images, audio-visual recordings displayed on the Website are for illustrative purposes only and are not a template or sample determining the quality or manner of providing the Service. The Customer may use the service output in accordance with the licensing terms of OpenStreetMap® and MapLibre.

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1.11. Terms contained in these Terms and Conditions and provisions governing the interpretation of these Terms and Conditions are set out in Article 2 of these Terms and Conditions.

2.1. Terms written with a capital initial letter have the following meaning in these Terms and Conditions:

2.2. The interpretation of these Terms and Conditions is governed by the following rules:

3.1. The Customer has the option to order the Service from the Provider through the Provider’s Website, which involves generating a custom-made digital version of a map.

3.2. The Customer has the option to choose the specification for the custom-made digital version of the map as the Service Output according to the options provided in the Generator on the Website.

3.3. On the Provider’s Website, the Customer specifies the Service Output within the Generator at the address https://vlastne.sk/configure and subsequently creates an order through the form in the Ordering System.

3.4. The Price of the Service is available on the Provider’s Website after specifying the Service Output by selecting the options provided in the Generator before creating the Order.

3.5. After successful payment of the Service Price and crediting of the money to the payment system operator’s account, the Customer will receive an e-mail message to the e-mail address they provided, confirming the creation of the Order with the custom-made Service Output in the form of a digital map version. After successful payment of the Service Price, the creation of the Service Output usually takes a few minutes.

3.6. The Customer acknowledges that the confirmed Order is binding for the Customer. The Customer also acknowledges that the Order is binding for the Provider only upon conclusion of the Contract, which means sending a confirmation e-mail message through the ordering system, which is conditional on full payment of the Service Price by the Customer.

3.7. The Customer acknowledges that the Service Output is a custom-made digital version of a map, which, after its generation and sending to the Customer via a URL to the e-mail address provided by the Customer in the Order, cannot be modified or changed in any way. The Customer also acknowledges that the Service Output available at the URL sent to the e-mail address provided by the Customer in the Order is available for 30 days from the creation of the Order or conclusion of the Contract between the Customer and the Provider.

3.8. If the Customer requests a change to the Service Output that was custom-generated for the Customer, such a change cannot be made by the Provider, as the Service Output was realized with all associated operating costs. The Customer has the option to create a new Order with a new specification within the Generator.

3.9. The Customer acknowledges that the Provider is not responsible for the malfunction and unavailability of the communication infrastructure, nor for the activities of communication network operators through which the Customer obtains the Service Output.

4.1. The Customer can order the Service from the Provider through the Website by duly filling in the order form in the ordering system and actively clicking “Order with obligation to pay”.

4.2. The Customer is obliged to correctly and truthfully provide all data requested by the Provider through the ordering system in the Order, in particular: (i) name, surname, (ii) billing address (street, number, postal code, municipality, state), (iii) e-mail address. The Customer acknowledges that the data provided in the Order are considered by the Provider to be correct, complete and truthful, and filling in all mandatory data is a condition for completing the Order.

4.3. The Customer acknowledges that for the successful completion of the Order, they are obliged, before sending the Order, by ticking the checkbox to confirm that (i) they have familiarized themselves with the general terms and conditions of the Operator, (ii) they have familiarized themselves with the conditions and principles of processing the Customer’s personal data, (iii) they have familiarized themselves with the entire content of the Terms and Conditions as well as any other instructions of the Provider, (iv) they have familiarized themselves with the conditions and principles of processing the Customer’s personal data by the Provider. The Customer may also, before sending the Order, grant consent to the processing of personal data for marketing purposes to the Operator. The Customer agrees to the use of means of distance communication when concluding the Contract, whereby the costs incurred by the Customer when using means of distance communication in connection with concluding the Contract or its performance (e.g. internet connection costs, or telephone call costs) are borne by the Customer themselves. Telephone call costs do not differ from the standard rate.

4.4. The completed Order through the ordering system is a binding proposal of the Customer to conclude a Contract within the meaning of Section 43a of the Civil Code.

4.5. Before sending the Order through the ordering system, the Customer has the opportunity to check and change the data they entered in the Order and the choices they made within the Generator. The Customer sends the Order through the ordering system, within which they will be directed to the Payment Gateway to pay the Service Price with their payment card. After successful payment of the Price, the Customer will receive a confirmation e-mail message from the ordering system.

4.6. The Contract between the Customer and the Provider is concluded at the moment of acceptance of the Customer’s Order by the Provider in the form of a confirmation e-mail sent to the e-mail address of the Customer provided in the order form, which is preceded by full and successful payment of the Price for the selected Services by the Customer.

4.7. Unless otherwise stipulated in the Terms and Conditions, a Contract concluded in writing may only be amended by written agreement of the Contracting Parties. Written form also means the exchange of e-mail or other electronic messages.

4.8. If, after the conclusion of the Contract, the circumstances preceding the conclusion of the Contract change to such an extent that performance becomes more difficult for the Provider, especially in the case of increased costs for the Provider for performance, the Provider has the right to demand from the Customer a renegotiation of the Contract, provided that (i) the Provider could not reasonably foresee or exclude the change and (ii) the change occurred only after the conclusion of the Contract or became known to the Provider only after the conclusion of the Contract. In such a case, the Provider is entitled to postpone performance for a reasonable period. If the Contracting Parties do not agree within a reasonable time on an amendment to the Contract that restores the balance of rights and obligations of the Contracting Parties, either Contracting Party is entitled to withdraw from the Contract.

5.1. Unless otherwise agreed in writing by the Contracting Parties in the Terms and Conditions, the Price of the Service is stated in the Provider’s Price List valid at the time of sending the Order to the Provider through the ordering system.

5.2. The Price of the Service is stated after selecting the specification of the Service Output in the Generator in EURO as the final Price of the Service including value added tax (if applicable).

5.3. The Provider has the right to update the Service Price List at any time and change the scope of the Service. Updating the Prices in the Price List invalidates previous Prices. The Price at the time of sending the Order to the Provider is binding for the Customer.

5.4. If the Contracting Parties agree that the Service will include activities of the Provider not listed in the Price List, their Price will be determined by a separate written agreement of the Contracting Parties.

6.1. The Customer is obliged to pay the Provider the Price for the Service in advance (i.e., before its actual provision), by non-cash payment through the Payment Gateway and according to the instructions in the ordering system.

6.2. The Price of the Service is considered paid at the moment the funds corresponding to the relevant amount of the Service Price are credited to the Operator’s bank account. An invoice confirming the payment of the Price and containing the basic data of the Contract will be delivered to the Customer electronically to the e-mail address they provided. If the Customer requests confirmation of payment in printed form, they can request it from the Provider at the e-mail address: info@vlastne.sk. If the Customer does not pay the Price for the selected Service in full immediately after sending the Order and being redirected to the Payment Gateway, the Order is automatically canceled and considered not accepted by the Provider.

6.3. In the event of a justified complaint recognized by the Provider in accordance with Article 7 of the Terms and Conditions, on the basis of which the Customer is entitled to a refund of the Service Price, or if the Customer is entitled to a refund of the Service Price according to the Terms and Conditions, the Service Price will be refunded to the Customer automatically no later than 14 (in words: fourteen) days from the confirmation of the validity of the complaint by the Provider, or from the moment the right to a refund of the Service Price arises according to the Terms and Conditions (depending on the Customer’s respective bank), to the bank account (or payment card) that was used to pay the Service Price by the Customer.

6.4. If the Customer is in default with the fulfillment of any of their monetary debt to the Provider, the Provider is not obliged to provide the Service to the Customer until the Customer’s monetary debt is duly paid.

6.5. The Contracting Parties are not entitled to unilaterally set off any of their claims against the claim of the other Contracting Party arising from the Contract, from its breach, or from the provision of the Service on the basis of an invalid or canceled Contract.

7.1. The rights and obligations of the Contracting Parties regarding rights from defective performance are governed by the relevant generally binding legal regulations, especially the provisions of the Civil Code, as well as the provisions of the Consumer Protection Act. The Provider has also adopted this Complaints Procedure.

7.2. The Provider is liable to the Customer that the Service provided by the Provider will meet the quality requirements of the offered Service corresponding to the nature of the provided Service.

7.3. The Customer is entitled to claim defects and deficiencies (complaint) from the Provider, in particular:

7.4. The Customer acknowledges that, except in cases specifically regulated in the Terms and Conditions, they are not entitled to claim defects in the provided Service if: (i) the Service was not provided at all, or was not provided properly, on time, and in the required quality due to an objective obstacle to the provision of the Service; (ii) the failure to provide the Service or the failure to provide the Service properly, on time, and in the required quality was caused by reasons attributable to the Customer or a third party; (iii) the Customer failed to comply with and/or violated the Terms and Conditions and the Provider’s instructions; (iv) the Customer provided incomplete or misleading information in the Order; (v) a circumstance excluding the Provider’s liability occurred and/or a decision was issued by a state authority or a competent public authority that makes it impossible to provide the Services at all or to provide them properly, on time, and in the required quality.

7.5. The Customer acknowledges that the Provider is also not liable for (i) the produced version of the map in printed form made through a third party or directly by the Customer.

7.6. The Customer is obliged to claim defects and deficiencies according to paragraph 7.3 of the Terms and Conditions without undue delay after they could have been discovered with due care, but no later than 30 (in words: thirty) days from the date of provision of the Service, otherwise the Customer’s right to notify defects and deficiencies shall expire. The Provider is obliged to issue the Customer a confirmation of the complaint, which will be sent to the Customer to their e-mail address immediately after the complaint is made.

7.7. The Customer may notify defects referred to in paragraph 7.3 of the Terms and Conditions (i) in writing to the address of the Provider’s registered office, or (ii) by e-mail to the e-mail address: info@vlastne.sk. In the notice of defects, the Customer:

7.8. The Provider or an employee or a designated person authorized by the Provider is obliged to instruct the Customer about their rights when making a complaint to the extent provided by the Civil Code, and based on the Customer’s decision as to which of these rights they are exercising, the Provider shall determine the method of handling the complaint immediately, in complex cases no later than 3 (in words: three) working days from receipt of the Customer’s decision and, in justified cases, depending on the scope and seriousness, no later than 30 (in words: thirty) days from receipt of the Customer’s decision. In the case that

7.9. The Provider is obliged to issue the Customer a written document on the handling of the complaint no later than 30 (in words: thirty) days from the date of the complaint.

7.10. The Customer has no rights from defective performance regarding a defect or damage that arose only after the provision of the Service other than as a result of a breach of the Provider’s obligation. The Provider shall inform the Customer about the settlement of the Customer’s claim in the manner in which the complaint was made by the Customer, i.e. in writing or by sending an e-mail message to the Customer’s e-mail address. The Provider is obliged to send the Customer a written document on the settlement of the complaint no later than within the period for handling the Customer’s complaint.

8.1. The Customer has the right to withdraw from the Contract for the reasons stated in the Terms and Conditions or in the applicable legal regulations in the manner specified below, especially in the following cases:

8.2. The Customer cannot withdraw from the Contract without giving a reason in accordance with § 7 paragraph 6 letter c) of the Consumer Protection Act.

8.3. The Customer shall send the withdrawal from the Contract to the Provider in the form of an e-mail message to the e-mail address: info@vlastne.sk. The Provider shall immediately confirm receipt of the withdrawal to the Customer. In the withdrawal from the Contract, the Customer shall state:

8.4. If the Customer withdraws from the Contract, the Provider shall return the Service Price to them without delay, but no later than 7 (in words: seven) days from receipt of the withdrawal, to the bank account (or payment card) used to pay the Service Price (depending on the relevant bank of the Customer) or in the manner requested by the Customer.

8.5. In addition to the reasons stated elsewhere in the Terms and Conditions and the reasons arising from legal regulations, the Provider is not liable for delay and/or is entitled to withdraw from the Contract and not perform the Service if:

8.6. The Provider shall send the withdrawal from the Contract to the Customer in the form of an e-mail message to the e-mail address provided by the Customer in the Order. In the withdrawal from the Contract, the Provider shall state:

8.7. If the Provider withdraws from the Contract, the Customer shall return the Service Price without delay, but no later than 7 (in words: seven) days from receipt of the withdrawal, to the bank account (or payment card) used by the Customer to pay the Service Price (depending on the relevant bank of the Customer) or in the manner requested by the Customer.

8.8. Before withdrawing from the Contract for the reason according to paragraph 8.5 of the Terms and Conditions, the Provider undertakes to make reasonable efforts to remove extraordinary circumstances or obstacles so that it is possible to resume the fulfillment of its obligations under the Terms and Conditions and is obliged to immediately notify the Customer of the occurrence and subsequent termination of circumstances or obstacles. If substitute performance is possible, the Customer is entitled to substitute performance. The Provider is not liable to the Customer for any direct, indirect or consequential damages and costs arising from or related to the non-fulfillment of the obligation due to force majeure.

9.1. The Contracting Parties are liable for damage caused to the other Contracting Party by a breach and/or non-compliance with the Agreement, the Terms and Conditions, or by failure to act in accordance with the Agreement or the Terms and Conditions.

10.1. The Contracting Parties hereby undertake to make every effort to settle all disputes arising from the Contract and/or in connection with it amicably.

10.2. The Customer has the right to contact the Provider (e-mail: info@vlastne.sk or in writing at the Provider’s registered office address) with a request for remedy if they are not satisfied with the manner in which the Provider handled their complaint or if they believe that the Provider has violated their rights. If the Provider has responded to the request negatively or has not responded within 30 (in words: thirty) days from the date of sending the request, the Customer (who is a consumer) is entitled to submit a proposal for the initiation of alternative dispute resolution in accordance with the ADR Act to an alternative dispute resolution entity. The current list of alternative dispute resolution entities is available on the website of the Ministry of Economy of the Slovak Republic: https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1. The Customer may submit the proposal in the manner specified in § 12 of the ADR Act. For submitting the proposal, the Customer may also use a form, the template of which is available on the website of the relevant ministry and each alternative dispute resolution entity. The possibility to take the matter to court is not affected.

10.3. The address for submitting electronic filings to the Slovak Trade Inspection is Inspectorate SOI for the Bratislava Region, Bajkalská 21/A, P. O. BOX No. 5, 820 07 Bratislava, Department of Supervision, e-mail: ba@soi.sk and for alternative consumer dispute resolution: Slovak Trade Inspection, Bajkalská 21/A, 827 99 Bratislava 27, e-mail: ars@soi.sk, website: www.soi.sk.

10.4. The European Consumer Centre Slovakia, with its registered office at Mlynské nivy 44/A, 827 15, Bratislava 212, Slovak Republic, tel. contact: +421 905 528 477, e-mail: ECCNET-SK@ec.europa.eu is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).

11.1. The Customer is obliged to provide their data correctly and truthfully and to promptly inform the Provider of any changes to the data provided to the Provider.

11.2. The rights and obligations of the Provider and the Customer regarding personal data protection are set out in the Provider’s Privacy Policy, which is available at this link.

12.1. The contracting parties have agreed that their relationship is governed by the generally binding legal regulations of the Slovak Republic.

12.2. The contract is concluded for a definite period, namely for the period during which the Service is provided to the Customer.

12.3. Unless expressly stated otherwise in these Terms and Conditions or agreed in writing by the Contracting Parties, no obligation of the Parties arising from the Contract shall be considered a fixed obligation within the meaning of Section 518 of the Civil Code. Except as otherwise provided in these Terms and Conditions, the exchange of emails or other electronic messages shall not be considered written form for the purposes of this paragraph.

12.4. If any provision of the Contract (including these Terms and Conditions) is or becomes invalid or ineffective, provisions whose meaning is as close as possible to the invalid or ineffective provision shall apply instead. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions of the Contract.

12.5. The Customer acknowledges that all rights to the Website, especially copyrights to the content, layout, photographs, videos, graphics, trademarks, logos and other content and elements, belong to the Provider or are subject to open licenses. It is prohibited to copy, modify or otherwise use and interfere with the Website or any part thereof without the owner's consent.

12.6. The Provider is not bound by any codes of conduct towards the Customer within the meaning of Section 3(1)(n) of the Act on Distance Selling.

12.7. The Contract, including the Terms and Conditions, is archived by the Provider in electronic form and is not accessible. Upon the Customer's request, the Provider will provide the Customer with the version of the Terms and Conditions valid and effective at the date of conclusion of their Contract.

12.8. The Provider reserves the right to unilaterally change the Terms and Conditions as well as other Provider documents related to the Terms and Conditions without the prior consent of the Customer. The current version of the Terms and Conditions will be published on the Website and the Customer will be informed to familiarize themselves with the current version before submitting the Order, which will be binding for the Customer, and to confirm this, the Customer will check the box confirming they have read the Terms and Conditions before submitting the Order.

12.9. The Provider is entitled to provide Services on the basis of permits issued by the competent public authorities. The Slovak Trade Inspection Authority supervises, among other things, compliance with the Consumer Protection Act to the extent specified. The Provider's contact details are provided in paragraph 1.10 of these Terms and Conditions and on the Website.

12.10. These Terms and Conditions are effective from 1 April 2025.